Support Policy Page

SCOPE OF SUPPORT

AgroOrbit provides customer support only in relation to the queries, issues, or complaints arising out of the products or services offered through the Platform. Support is limited to clarification and assistance and does not include professional, legal, financial, or technical advisory services unless expressly agreed in writing.

Users may contact the Company for support only through the official contact details published on the Platform. Communication done through any unofficial channel shall not be considered valid for support purposes.

All support requests and grievances shall be acknowledged within 24 business hours from the time of receipt. The company shall resolve the complaints within 2-3 business days.

Our goal is to solve queries and grievances promptly so that customers can continue to enjoy our services without any hassles. Our dedicated support staff treats every matter with the utmost importance and works diligently towards its resolution.

CEASELESS CUSTOMER SUPPORT

We have a dedicated support staff available 24x7 to address customer grievances. Customers can contact our helpline number for assistance at any time. Complaints are recorded and transferred to the concerned department, ensuring resolution within 2-3 business days.

COMPLAINT HANDLING PROCESS

Upon receipt of a complaint, the Company shall record the issue, conduct an internal review and communicate the outcome to the User through the registered email.

PROFESSIONAL STAFF

Our staff is committed to providing professional assistance to customers. They patiently listen to all queries and ensure they understand the customers' grievances. We welcome suggestions from our customers to continuously improve our services and enhance customer satisfaction.

LIMITATION OF SUPPORT OBLIGATIONS

AgroOrbit reserves the right to refuse support requests that are abusive, repetitive, irrelevant or unrelated to the products or services offered through the Platform. Support is provided on a best-effort basis and does not guarantee any specific outcome.

AgroOrbit shall not be responsible for any grievances caused by the third-party service providers, logistics partner or technical service beyond its reasonable control.

CONFIDENTIALITY

We respect our customers' privacy, and all information shared with our staff is kept confidential. The data collected is used exclusively for providing services to customers and for training purposes. We do not share customer information with any third party.

ACCESS TO INFORMATION

Customers can access information about our organization, including services offered, return and refund policies, terms and conditions, and privacy policy, on our platform. We ensure that customers have a clear understanding of our services, eliminating any ambiguity.

CONSULTATION AND FEEDBACK

We value our customers' suggestions and feedback. We conduct timely customer surveys to gather feedback and suggestions, which help us improve our services and ensure maximum customer satisfaction.

WAYS OF REACHING US

•  Toll-Free Number: 180031336899 (24x7)
• Customer Redressal Number: 9422754386
• Email: info@agroorbit.com

 Customers can reach out to us for assistance through our toll-free number, customer redressal number, or email. We are here to help!

MODIFICATION OF SUPPORT POLICY

AgroOrbit reserves the right to modify or update this policy at any time. Any changes shall be effective upon publication on the Platform.