Return/Refund/Cancellation Policy Page

Return Policy

Returns will be accepted under the following conditions:

• Returns due to company default, damaged, or poor-quality products will be considered.
• A short video of delivery will be required for acknowledgment.
• Returns must be made within 10 days from the delivery date.
• Customers are responsible for the return shipping costs and risks.
• To initiate a return for damaged or defective products, inform us within 48 hours of delivery. Products must be unused and returned in their original packaging.

Refund Policy

Refunds will be made under the following conditions:

• If you receive an item different from what was ordered.
• If the order was not delivered.
• Complaints regarding product quality will be investigated, and if found valid, a full refund or replacement will be provided.
• Refunds will be processed to the original payment method. It may take 5-7 business days for the amount to reflect in your account.
• Original shipping costs will be deducted from the refund amount.
• Discounted or exempted amounts, as well as gift cards, are not eligible for refund.
• Refunds will be issued only after successful receipt of returned goods.

Replacement Policy

• Replacement requests for damaged or mutilated products must be made within 10 days of delivery. Send your replacement request to info@agroorbit.com.

Cancellation Policy

• Orders can be cancelled within 24 hours of placement without any charges.
• If cancelled after 24 hours but before shipping, the entire amount will be refunded, subject to deduction of charges if any.
• If cancelled after shipment but before delivery, two-way shipping costs will be deducted.
• Partly order cancellation is not possible. Please cancel the entire order and re-order.
• The company reserves the right to cancel an order, in which case a full refund will be issued.
• All cancellations are subject to a 2.5% cancellation charge/bank transaction charge of your total order value.
• Orders once placed cannot be cancelled.